to return the product
feels the honour to make our customers satisfied and try our level best to
serve in the professional and the best way.
- The product must be unused, unworn, unwashed and
without any faults. Fashion products can be tried on to see if they fit
and will still be considered unworn. If a product is returned to us in
derisory condition, we reserve the right to send it back to you.
- The product must include the original unremoved tags,
user manual, warranty cards, give-aways and accessories.
- The product must be returned in the original and
undamaged manufacturer packaging / box. If the product was delivered in a
second layer of Halashopping packaging, it must be returned in the same
condition with return shipping label attached. Do not put tape or stickers
on the manufacturer’s packing.
Note: It is important to
indicate the order number and return tracking number on your return package to
avoid any inconvenience/delay in process of your return.
- Take a picture.
- Share pictures on Hala Official Numbers( You can take
our number from our site and Facebook page)
- Then Call to us.
- Share your order details with us
- Then get your complaint id from customer support
- Then you can send back to us via using any courier
- As we get the product, you will get the confirmation of
- Our quality assurance team will check the quality, and
it will take 2-3 days.
- After quality assurance, our team will inform you via
text, you return product is accepted or not.
- If accepted your payment will re-back to you within 7
- If not, then it will return back to you.
Valid reasons to return an item
- Delivered Product is damaged (physically destroyed or
broken) / defective (e.g. unable to switch on)
- The delivered product is incomplete (i.e. has missing
items and/or accessories).
- The delivered product is not as advertised (i.e. does
not match product description or picture).
- The delivered product does not fit.
- The delivered product is incorrect (i.e. wrong
product/size/colour, fake/forged item, or expired.)
All Halashopping items: 7 Days;
Return and refund
Return Policy regarding below
mentioned imported products.
Beauty & Health, Home & Living, Baby, Toys & Kids, Sports &
Travel, Digital Goods, Other Categories, TVs, Audios & Cameras, Computing
& Gaming, Phones and Tablets, Appliances
of Mind is not valid for the return and refund of items.
- Incorrect or Incomplete Item: If the item received is incorrect (i.e. wrong
item/colour/model) or incomplete (i.e. missing parts or accessories),
please file a return request for further investigation.
- Defective Item:
If the item arrived in a defective condition or does not work (e.g. unable
to switch on) after unboxing, please file a return request for further
investigation. If your item has any defects after usage, please contact
the brand warranty provider directly.
- Damaged Item/Package: If the physical package of the item arrived in a
damaged condition and brand seal has not been broken, please file a return
request for further investigation. If the brand seal has been broken, you
may contact the brand warranty provider directly.
- If your item has any defects after usage, please contact the brand warranty
provider directly. If the product is covered under seller warranty, please
file a Return Request for investigation.
- Beauty, Personal Care & Health Non Refundable
- Software Non
- Movies & Music Non Refundable
- Supplements Non
- Digital goods Non
- Pets Supply Non
Note:-For all imported products, please refer to the product page
to check the applicable return reasons. For device-related issues after usage
please contact the brand warranty provider directly (if applicable). For more
information please contact with Halashopping customer care.
payment AS PER Hala Policy
Our payment return team will make
confirmation, then ask about your choice.